Refund policy

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must be:

  • Unused

  • In the same condition as received

  • In the original packaging

  • Accompanied by proof of purchase (order number/receipt)

Start a Return

To request a return, contact us using the Contact Us form.

If your return is approved, we will provide:

  • A prepaid return shipping label

  • Instructions on where to send your package

Returns sent without prior approval will not be accepted.

Information Required to Process Your Return

Please include:

  1. Full name

  2. Email address

  3. Order number

  4. Product name(s) being returned and reason for return

Return Shipping Cost

A $5.99 flat-rate return shipping fee will be deducted from your refund (unless the return is due to our error or a confirmed defective/damaged item).

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Non-Returnable Items

We do not accept returns for:

  • Used or opened items

  • Gift cards

  • Final sale items

Exchanges

We do not offer direct exchanges. The fastest way to get a replacement is to return the original item and place a new order once your return is approved.

Refunds

Once we receive and inspect your return, we will notify you of approval status.

If approved, refunds are issued to your original payment method. Processing time varies by bank or card issuer and may take several business days to post.